The Hold Holder
Tired of waiting on hold? Put them on hold instead. Activate the hold holder and it will repeat a message "You have been placed on hold. Please press five and I will pick up the phone. You have been..." etc. So when the guy who put you on hold presses 5, your phone rings, and you pick it up. For an ironic twist, you could play music for the guy who put you on hold.
Reward: A pat on the back